Certain action shortcut keys not working

Question

In my Captivate 5.5 training simulation, I want users to click Ctrl+C and Ctrl+V. I've tried inserting a transparent click box and setting the shortcut to Ctrl+C. On success is set to go to the next slide.

When I preview the training and I press Ctrl+C on my keyboard, nothing happens. I don't get the fail message and the slide doesn't advance.

If I set the shortcut to something else, like Ctrl+L, it works fine. I'm guessing that certain Windows keyboard combinations are not allowed as shortcuts? Is there a way around this?

Thanks!

Anjaneai_Srivastava · Answer

Hi,Like you said, it is not working when you keep a shortcut, which is same as a Windwos Default shortcut for certain action, even the Cp User Guide does not recommend to have a conflicting Shortcut --"Note: If your Adobe Captivate project is displayed in a browser, set keyboard shortcuts that do not conflict with common browser shortcuts. For example, F1 is frequently used as a keyboard shortc"ut to display Help. The Control, Alt, and Shift keys map to the Control, Option, and Shift keys on Macintosh® computers, respectively."When such a conflict arises in project shortcut to System Shortcut, the System shortcut takes precendence and it overrides the project shortcut.Thanks!Anjaneai

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