Choppy Video Playback on both Mac and PC

I've had this issue with each attempt at video recording. On the Mac, there was a pop up that suggested switching to 'Auto', although I can't seem to see it any more and am not sure what this refers to or the steps I'm supposed to take to fix it. Additionally, I heard that the choppy playback on the PC could be as a result of a Hardware issue but the 'Troubleshoot' tab I was advised to follow in the Control Panel was not visible  through my Surface Pro operating system for some reason, is anyone familiar with a reliable method to avoid this choppy video on either Mac or PC?