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A
Anonymous
September 21, 2006
Question

Click Box Option Problems

  • September 21, 2006
  • 2 replies
  • 189 views
I need help!

I am stuck trying to find a work around for an apparent Captivate bug related to Click Box properties. Captivate is not registering the changes I am trying to make to my click box feedback. Specifically, I want to give my users 2 attempts and show them Failre captions (and have marked the appropriate fields in the Properties dialog box). However, they get infinite attempts and no feedback. This is consistent over several slides.

Does anyone have any advice or work arounds?

Thanks
    This topic has been closed for replies.

    2 replies

    CatBandit
    CatBandit
    Inspiring
    September 25, 2006
    Hi Libby! You said . . .
    quote:
    I have 1 -2 click-boxes on the problematic slides. I also have 2 invisible buttons for Back and Next buttons that I am using instead of the Captivate control bar.
    Okay, so we have 3 or 4 interactive objects on a slide. I'm wondering if the "Continue" setting might be a problem; when "Continue" is selected, the movie will begin playing from the point it is currently frozen - meaning it will "continue" on its way along the timeline for that slide until it gets to the end ... at which time it will transition to the next slide. If the next of those 3-4 interactive objects is located after this one, it will pause again, for that next object - right?

    There is nothing out of the ordinary about the number of slides in your projects, nor the number of interactive objects per slide (or per movie) ... it really doesn't sound like you've created a monster, just a misbehaving child.

    I am nearly convinced that the problem is (1) the position on the timeline, and (2) the stacking order (top to bottom) of the interactive objects you mentioned. The problem is that I can't "see" those elements or their positions relative to each other - which brings us to:

    With my comments (above) in mind, check to be sure that one object is not interfering with the operation of the next. If it still baffles you, let me know if you can get permission to share one of the problematic files with me.

    Thanks, LibbyLee, and have a nice Monday!
    .
    CatBandit
    CatBandit
    Inspiring
    September 21, 2006
    Welcome to the User Community LibbyLee.

    I doubt it's a *bug* but it always seems to make folks feel better calling it that, so let's just see if we can figure out what's going on with that click-box.

    1) How many click-boxes, buttons, or text-entry fields do you have on this particular slide?

    2) How many total slides are in this project?

    3) How often does this happen? (see below ...)

    4) You say it's "consistent over several slides", so are you saying that each slide has a click-box, and each one is operating incorrectly? If not, what DO you mean by this statement?

    If we can't figure out the problem, are you free to send me the CP file for a closer look? Thanks!
    .
    A
    Anonymous
    September 25, 2006
    I doubt it's a *bug* but it always seems to make folks feel better calling it that, so let's just see if we can figure out what's going on with that click-box.
    Hey, if it is “user error” then terrific. Then I can learn how to fix it!

    1) How many click-boxes, buttons, or text-entry fields do you have on this particular slide?
    I have 1 -2 click-boxes on the problematic slides. I also have 2 invisible buttons for Back and Next buttons that I am using instead of the Captivate control bar.

    The one thing that might be non-standard is that on the slides with 2 clickboxes, the clickboxes appear at different places in the timeline. For example, users click on a pull down menu (click box set to ‘Continue’ on success), then an image with the open pull down menu appears along with another clickbox on the item to be selected.

    2) How many total slides are in this project?
    13-17 , same problem in three projects

    3) How often does this happen? (see below ...)
    Each project has 3-4 slides with click-boxes. Each slide in each project has the same problem. Hint captions will display if I ask for them, but no failure captions.

    4) You say it's "consistent over several slides", so are you saying that each slide has a click-box, and each one is operating incorrectly? If not, what DO you mean by this statement?
    See above.

    If we can't figure out the problem, are you free to send me the CP file for a closer look? Thanks!

    I’ll check out that possibility.
    Thanks for you help. It is greatly appreciated.
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