Clicking the OK button in a dialog box doesn't record in a demo

Forum|Forum|8 years ago
January 30, 2018
1 reply
854 views

I can't seem to get Captivate to record the click of the OK button when I'm recording a dialog box. Can anyone help please?

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Correct answer Ashish.K

Hi Jill,

Could you please try steps below to troubleshoot the issue:

Close Captivate
Go to Display Settings by Right Click on your Desktop
Under Display tab, adjust "Change the size of text, apps, and other items" to 100%
Apply the settings
Launch Captivate and test the issue again.

Let me know if this helps.

Regards

Ashish Kumar

A

Ashish.K

Adobe Employee

Hi Jill,

Could you please elaborate the workflow you are trying? Please also share the complete version of Captivate and OS you are using.

Regards,
Ashish Kumar

jillp70534711Author

Participant

I am using Captivate 2017 on Windows 10.

for example, when I open the page layout dialog box to change a setting from portrait to landscape, after I make the selection, I have to click OK in the dialog box to finalize that selection. When I try to record this with Captivate, all the clicks up to and including making the selection are recorded, but the final click on the OK button doesn't record. I tried it several times and in dialog boxes in different application types with the same result. clin on the OK button not recorded.

A

Ashish.KCorrect answer

Adobe Employee

Hi Jill,

Could you please try steps below to troubleshoot the issue:

Close Captivate
Go to Display Settings by Right Click on your Desktop
Under Display tab, adjust "Change the size of text, apps, and other items" to 100%
Apply the settings
Launch Captivate and test the issue again.

Let me know if this helps.

Regards

Ashish Kumar

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