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jonathans18491493
jonathans18491493
Participant
April 18, 2019
Answered

Closed Captioning misreading of apostrophes

  • April 18, 2019
  • 1 reply
  • 1870 views

We are rolling out Closed Captioning using Adobe 2019. However, when apostrophes and ampersands are used, the Closed Captioning converts these characters into an "a" with an accent mark over it. Our possessives and contractions now look like they are misspelled. Does anyone know how to get around this?

    This topic has been closed for replies.
    Correct answer RodWard

    Ask the designer if he first published out to HTML5 and then viewed it from a localhost server on his machine or just previewed from within Captivate (which would likely have shown him an SWF output preview).

    The issue is likely that the punctuation marks in your HTML5 output are being interpreted as code in the HTML5 output when it is played from a web server.  To avoid the issue you would need to remove the offending punctuation marks or escape them or replace them with specific letter combinations that will be interpreted by the web browsers and rendered as the punctuation you want.

    Watch Your Punctuation Online

    1 reply

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    April 18, 2019

    Presumably, you copied and pasted this text from a word processor or a set of presentation slides. If you copied content that included hidden formatting from the original files this can sometimes happen. I use an application called PureText (Windows) that allows me to remove all text formatting from an application like the aforementioned. 

    Paul Wilson, CTDP
      jonathans18491493
      jonathans18491493Author
      Participant
      April 18, 2019

      Thanks Paul. I shared your response with the designer that is handling this Captivate project and he reported that the text was cleaned and entered directly. Also, it looks fine on his machine, but then the problem comes up once shared via a URL from a server.

      RodWard
      Community Expert
      RodWardCommunity ExpertCorrect answer
      Community Expert
      April 19, 2019

      Ask the designer if he first published out to HTML5 and then viewed it from a localhost server on his machine or just previewed from within Captivate (which would likely have shown him an SWF output preview).

      The issue is likely that the punctuation marks in your HTML5 output are being interpreted as code in the HTML5 output when it is played from a web server.  To avoid the issue you would need to remove the offending punctuation marks or escape them or replace them with specific letter combinations that will be interpreted by the web browsers and rendered as the punctuation you want.

      Watch Your Punctuation Online

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