Inspiring

Question

Closed Captioning Problem - Disappears (Or Doesn't)

Forum|Forum|11 years ago
July 1, 2014
4 replies
2232 views

This is driving me crazy!! I have a project in which on some slides the closed captioning disappears at the end of the slide audio, and on some slides the closed captioning stays up at the end of the slide audio. In both cases I have a click box set to rest of slide and pause project until user clicks, along with a text caption set for rest of slide, and audio narration. And that's it.

Why does the CC disappear on one slide at the end but not the other? I want it to be consistent one way or the other.

I copied all the slides to a new project and it behaves the same way. If I publish it to HTML5, the CC disappears at the end of all the slides. If I publish it to SWF, I get the strange behavior above.

I have CP 7.0.1.237 on a Win 7 PC.

Thanks for any help you can give.

This topic has been closed for replies.

F

fashionable_Rhapsody5E9A

Participant

I am having the same issue with Captivate 9. Changing the slide duration and click box pause has not effect. Is there a work around for this?

A

Anonymous

Same issue here. Using CP 8 on Windows 7. I tried copying the slides into a new project and get the same random disappearing caption issue.

i_jaffe

Participant

I am also encountering this exact same issue. Also just like rgcunningham and DouglasDH5 I have Captivate 7.0.1.237 installed and am running Windows 7. I have two coworkers with the same version of Captivate and Windows who have encountered the exact same issue with this project file (I am troubleshooting it for them actually). I have tried to add silence and adjust the pause timing of the next button as Captiv8r suggested with no luck. I have also tried several other things suggested in other threads about this same issue including switching the skin to a different default skin or deleting and re-importing the audio for the affected slide. Neither of those suggestions worked either. In my searching I have found several threads on this same issue going back through multiple Captivate versions back through at least version 5, and in every thread I have found so far the same workarounds are suggested and no successful result is reported.

Does anyone have any other suggestions that we all haven't tried yet or is this just a bug in the tool that we need to report to Adobe and move along?

TLCMediaDesign

Inspiring

Sounds kind of like a bug, I haven't had this issue at all.

I use a widget for navigation and also has the CC button in it. If you are publishing to SWF I could easily modify my pauseIT widget to close the closed caption when the slide pauses 5 frames from the end.

I'm extremely busy for the next few nights and months, but I can try to get a version of the widget up on my website by the weekend for a free download when you register, www.tlcmediadesign.com.

TLCMediaDesign

Inspiring

You have to extend the timeline past the end of the Audio. There may be silence at the end of the audio but the pause is still over the audio.

R

rgcunninghamAuthor

Inspiring

Thanks for the reply, but I've tried it both ways. It seems to be intermittent. I can extend the timeline a second or so past the end of the audio, or I can trim the timeline right up to the end of the audio. Sometimes the CC disappears and sometimes it doesn't.

This one disappeared.

And this one didn't.

Captiv8r

Legend

So what happens if you take the slide where CC is disappearing and do the following:

Edit the audio and add perhaps half a second of silence to the end of it.

Stage the pause point of the Click Box so it's about .25 seconds before the end of the slide (and pausing during the silence of the audio)

Cheers... Rick

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