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T
TheScreamingApe
Participating Frequently
September 24, 2013
Question

Closed captions unreliable in Captivate 6.0.1

  • September 24, 2013
  • 1 reply
  • 671 views

Hi all,

The company I work for is getting ready for several courses to go live on their website. Accessibility, in the form of closed captioning, is very important to my employer and to our clients. We've put a lot of time into getting the captions the way we want them, timing them correctly, etc.

However, when I publish a course for our review, and open it in a browser, the captions may or may not work. The CC button is available on the playbar, and sometimes one click will bring up the captions. But just as often, it takes 5, 6, 15 clicks before the captions appear. Sometimes I have to stop the course and click the button, and sometimes they won't work until I move on to another slide and then click the CC button.

Has anyone else run into this problem? We might just opt to have the captions on by default, and hopefully that will work. But either way I'd like to know why this is happening and if there's a solution or workaround.

Running Cp 6.0.1 on a Mac. Choosing 'publish to folder' and exporting a .swf to Flash 10.

Thanks in advance--

Jason

    This topic has been closed for replies.

    1 reply

    HimanshuSatija
    Adobe Employee
    HimanshuSatija
    Adobe Employee
    September 25, 2013

    Hello,

    Are you able to reproduce the same with a new blank project as well?

    Can you please clear the browser cache and then check again ?

    Can you please try it with a different browser like Chrome ?

    Please try to open the .htm file instead of opening a .swf file .

    Thanks and Regards

    Himanshu Satija

    T
    TheScreamingApeAuthor
    Participating Frequently
    September 26, 2013

    It seemed to work better in a new project, with only a few slides in it. But the project file shouldn't be the issue, as this has been happening across all of the projects we've published.

    Does it have to do with the complexity of the project? They generally have 40-50 slides with a lot of images.

    Has anyone else run into this?

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    September 26, 2013

    I haven't personally run into this issue before with any Cp projects, but since the CC text actually belongs to the Skin rather than the content area I would look at the skin first.  Have you tried removing the current skin and assigning another one from Cp6 to see if that improves matters?  If your project was upgraded from an earlier version of Cp at any time then some issues may have crept in via the skin not being entirely compatible with your current Cp version. Even if the project was created from scratch in the current version, changing the skin may give it the kick in the ribs that fixes the issue.

    If changing the skin has no effect, try deleting or renaming your preferences folder.  Perhaps you have some corrupted preferences that are causing the issue.

    See details here in troubleshooting tip #8:

    http://www.infosemantics.com.au/adobe-captivate-troubleshooting/basic-troubleshooting-techniques

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