"Connection Error" when loading videos in a published project to LMS (kallidus)

Question

Hello there, hopefully someone can help me,

I have looked through a number of question/answers on the forums & I have tried a few things with no luck.

I have a project in Captvate 6 where my opening 6 slides have a video (pictured below)

The video plays fine in preview (within captivate) but when I publish either to my desktop or onto the LMS (Kallidus) the video will not play & it says "connection error".

I've looked in the zip folder and the video files are there.

and I am able to play the video files from the zip file (in windows media player), so I know the video do work (the files are mp4)

but when I publish, I simply get no videos.

What am I doing wrong?

I'm sure its something I am doing (or not doing) in captivate rather than the LMS (I have never published a video on an LMS before)

Thank you kindly for your time

Alex

RodWard · Answer

The reason the video does not play when you publish it locally on your hard drive is probably that you have not set the publish folder location as a trusted location in your Flash Global Security settings:

http://www.infosemantics.com.au/adobe-captivate-troubleshooting/how-to-set-up-flash-global-security

The reason the same video does not play when you upload it to your LMS web server is probably that the server administrator has not set MP4 files as a permitted mimetype.

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