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simonp92035393
Participant
October 23, 2023
Question

Connection to www.adobe.com needed after having publishing in our LMS

Hello,

 

after the upload to our LMS and an initial start of the eLearning an error occures that a connection to www.adobe.com  was declined. How can I fix this problem?

 

Thank you for your help

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    1 reply

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    October 24, 2023

    You will need to supply more information about this issue.

    • Which version of Captivate are you using? (Cp 2019 or 2023 etc)
    • Is this a new course or a previously created course that you are uploading to a new LMS?
    • Have you made sure the output is HTML5 and does not include any SWF components?
    • Are there any links to PDF documents in your content that might be triggering opening a page on the Adobe website (e.g. a page to Acrobat reader) that no longer exists or has been moved?
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