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VianMeno
VianMeno
Participant
October 26, 2015
Question

Content Stuck On Loading Screen Published with Captivate 9 and Plateau LMS

  • October 26, 2015
  • 1 reply
  • 1207 views

Hi All, I need some help,

I have published the HTML 5 content that i'm created with captivate 9, but when i'm uploaded to Plateau LMS, it's only showing the loading screen forever, and when i try to see the console log it show me an error  like this:

Did im doing something wrong, any suggestions will really help me,

thank you very much, and sorry for my bad english

This topic has been closed for replies.

1 reply

nsukumar
Adobe Employee
nsukumar
Adobe Employee
October 26, 2015

Hi there,

Can you please try uploading the content to 'SCORM cloud' LMS and see it works or not? This will help us in understanding whether the issue is with  the LMS or with the Captivate course.

Thanks,

Nimmy Sukumaran.

VianMeno
VianMenoAuthor
Participant
October 26, 2015

Thanks for your response Nimmy, the content works fine in SCORM Cloud LMS, and another LMS like Moodle or Totara (with browser Google Chrome and Mozilla Firefox), only in SuccessFactor with "Plateau Content Wrapper" as a Frame Window, (the content opened in new window) its showing the loading screen and stuck in there, i found out this error message in console window "SCORM_objAPI.LMSinitialize is not a function",

I'm published my captivate html5 content with this setting:

Thats all my settings for the content, like i said before, it works fine for another LMSs but stuck on loading screen in SuccessFactor Plateau Content Wrapper,

Thanks and hope you can help me Nimmy,

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
October 26, 2015

What you have said here is basically that there is nothing wrong with the Captivate SCORM content because it plays fine in some SCORM-compliant LMSs.

The issue is related to how your LMS is choosing to play this content.  Rather than asking Adobe to debug this, (they are unlikely to have a SuccessFactor LMS just lying around ready for testing) I think you should be directing your issue to your LMS vendor, quoting the fact that other LMSs have no issue with the content, and asking their technical staff to weigh in on resolving the issue.

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