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Lucy_Pilch
Participant
January 8, 2014
Question

copying slides between projects

  • January 8, 2014
  • 2 replies
  • 750 views

OMG... trying to contact customer service is as frustrating as using the product.  Apparently there’s a known issue with version 6.0.1.240 of Captivate that I can’t copy and paste slides from one project to another. But I found on a couple of forums that version 6.0.1.319 has a fix but it's only available to subscription customers only. This forum http://forums.adobe.com/message/5774272 states that Adobe will send us the update if we email them. How do I get the update?

    This topic has been closed for replies.

    2 replies

    Sankaram
    Adobe Employee
    Sankaram
    Adobe Employee
    January 10, 2014

    Hi Lucy,

         Can you share the project from where you are copying the slides with us? You can upload to dropbox and share the link with me at sankaram at adobe dot com.

    Thanks,

    Sankaram.

    L
    Lucy_PilchAuthor
    Participant
    January 13, 2014

    Hi Sankaram, the program I’ve been working on is confidential, but I will try to create one that I can send you.

    R
    royaljacob
    Inspiring
    January 9, 2014

    Hi Lucy,

    You may try getting the required Update version by following the steps mentioned in these links:

    http://helpx.adobe.com/captivate/kb/captivate-6-patch.html

    http://www.adobe.com/support/captivate/downloads.html

    Regards,

    - Jacob Royal.

    L
    Lucy_PilchAuthor
    Participant
    January 9, 2014

    Hi Jacob, neither of these worked as the first link is to update to .240 which I already have. And the second link confirms my original statement that release .319 is only available for subscription customers.  This fix should be available to all customers as copy and paste is a very basic function.

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