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M
Meagan25197213f9r1
Participant
October 1, 2022
Question

Corrupt files in Captivate. Need to install dcache.zip and adobe AIR. Any alternate to AIR?

  • October 1, 2022
  • 1 reply
  • 494 views

Hi all,

 

I had a 30 day trial in Captivate and made some projects. I've now purchased the software and all my projects are corrupted.

 

I've looked at the recovery instructions and downloaded dcache.zip but my computer says I also need to install adobe air. Air is a paid program as far as I can tell and I'm having trouble finding a link to it on the adobe site (the installer just links to a blog) and it's paid on reputable sites elsewhere.

 

Is there an alternate to adobe air? Or a more simple way of getting corrupt Captivate files back? Adobe assured me that you could recover projects if you reinstalled the software after the trial. Boo. All that work.

 

 

This topic has been closed for replies.

1 reply

Lilybiri
Lilybiri
Legend
October 1, 2022

Welcome to this forum! 

May I ask where you got information about:

  • "all my projects are corrupted."?
  • Why clearing the cache would solve the corruption?

Personally I still use dcache AIR application. It is meant to clear cache in a selective way instead of clearing all of the cache. The last scenario can be done with a button under Preferences, General Settings. You can open Preferences from the welcome screen, no need to open any of your 'corrupted' projects.

Let me explain my critical attitude about the fact that all your projects should be corrupted because they were created with a trial version. That is not normal at all.

First question: which version did you use as 'trial' and which version did you install now? If you cannot open any project created with the trial version, it is possible that the present version is an older version than the trial version. In that case you would not be able to open the projects. Example: you cannot open a project created with version 11.5 in version 11.0. You find the full version number under Help, About Captivate. Just 'CP2019' is not sufficient, because there have been 3 main releases in that version and many patch releases as well.

Ready to help you if possible within my skills, but the mentioned information is needed.

You may also have a look at one of my blog posts:

https://blog.lilybiri.com/tips-for-troubleshooting

 

M
Meagan25197213f9r1Author
Participant
October 1, 2022
Hello,

Thanks for the reply.

I was following the instructions on the adobe website for retrieving
corrupt files. Not helpful. Very confusing.

I created the projects using the trial software about a month ago so it
seems odd that it's already outdated. How do I check the version of the
project file if I can't open it?

Maybe I'm just unlucky.

I didn't redownload the software, just used the download I already had from
a month ago and reinstalled it. Should I do a full install from adobe?

Thanks
Lilybiri
Lilybiri
Legend
October 1, 2022

I am just a user, cannot explain why the website is confusing.

Check the present version please. That is possible if you can open Captivate, because the Help menu is available without having an open project. 

It is just one of the possible explanations for your problem. Do I understand correctly that no one did tell that the projects are corrupted, but you are not able to open them in the now installed version?

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