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Pamela15A9
Participating Frequently
September 17, 2020
Question

Corrupted files

  • September 17, 2020
  • 1 reply
  • 366 views

Hello all,

 

I have searched everywhere and found various sites on using decache to help recover a corrreupted captivate file. Unfortunately in my cache folders there is not a recent one that has all the 5 folders mentioned with items in it. This is even though I have been saving my work everyday. The first time I see all 5 folders with items is like 2 weeks. Is there anything anyone can share to help me from starting over from scratch?

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    1 reply

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    September 17, 2020

    Are you sure you are looking in the correct cache folder.  Check the Default Folders shown in Edit > Preferences to find the folder shown there as the Project Cache location.  Is this definitely the same folder you have been looking at?

     

    I am assuming also that you did not have Project Backups turned on?

    P
    Pamela15A9Author
    Participating Frequently
    September 17, 2020
    Yes. Positive. Followed the path that displayed in the preferences. Has a lot of caches at different times throughout the day but never one instance where all 5 folders have all the information I need. In many instances they are all 0 kB

    Pamela Thibeaux
    P
    Pamela15A9Author
    Participating Frequently
    September 17, 2020

    Meant to add.m that I do have backup turned on but there are no new backups in the folder since 2019. I never bothered to check😔

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