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K
kishorea14255904
Participating Frequently
March 25, 2019
Answered

Course buttons are not working during revisit

  • March 25, 2019
  • 1 reply
  • 1007 views

Hello,

I have created a course wherein I created custom navigation buttons to move forward & backward.

While visiting the first time course is working perfect, I kept the restart button at the end, when I click on it to revisit the module, it's moving up to 2nd slide after that the navigation buttons are not responding (not taking to resultant slide).

Thanks in advance, your support is much appreciable.

Thanks & Regards

This topic has been closed for replies.
Correct answer RodWard

Now I have updated to the mentioned version.

Firstly I'm a new bee to Captivate, I learnt captivate from this community and youtube.

I didn't set up any actions to track visited slides, I don't have a quiz in my course.


You mention that you have created the forward and back buttons at slide level.  If I understand you correctly, does this mean you have added two buttons to each and every slide in your project?  If you have a large project, you may have hundreds of buttons, and sometimes this can cause issues because you then exceed the number of interactive objects that can work without issue in a single project.  (Don't ask me how many that is but I know it falls somewhere over 100.)

You can easily test whether this might in fact be the cause of your issue by just Hiding half the slides in your project to reduce the number of buttons.  Republish and test your project with say just 40 or 50 slides.

If you currently have buttons on all slides, but you have your TOC on the Master Slide, why not just add the two buttons to the Master Slide.  If Master Slide objects are set to be on top, then those two buttons should appear on all slides.  If the actions on the buttons are only to go to the previous slide or go to next slide, then these are generic actions that can be used for buttons on a Master Slide.

1 reply

Lilybiri
Lilybiri
Legend
March 25, 2019

Can you please give some more details?

  • Which version do you use (full number please)?
  • How did you create those buttons: on the master slide, timed for the rest of the project?
  • Which actions are triggered by the buttons?
  • Do you have other interactive objects on the slides besides the navigation buttons?
  • Where are the pausing points of those buttons?
  • Are you publishing to HTML5? If yes and you use a non-responsive project, did you test with F11 Preview HTML in Browser?
K
kishorea14255904Author
Participating Frequently
March 25, 2019

Hi Lilybri,

Thanks for your response!

  • Which version do you use (full number please)?
    • Captivate 2019 (11.0.0.243)
  • How did you create those buttons: on the master slide, timed for the rest of the project?
    • Those (2) buttons are created at slide level.
  • Which actions are triggered by the buttons?
  • Do you have other interactive objects on the slides besides the navigation buttons?
    • No (On master have created TOC)
  • Where are the pausing points of those buttons?
    • @1:30 sec
  • Are you publishing to HTML5? If yes and you use a non-responsive project, did you test with F11 Preview HTML in Browser?
    • Yes, I'm publishing to HTML5, and it's a non-responsive project too. I have tested in HTML in Browser. In this mode also it's not responding in revisiting time.

Thanks a lot for your time and efforts.

Lilybiri
Lilybiri
Legend
March 25, 2019

Please update to 11.0.1.266!

Strange that you copy/pasted a button on each slide, why? Not very practical IMO. You should have used Shape buttons on the master slide(s) used for your slides, or have them on the first slide needed, timed for the rest of the project.

Since it is not working with F11, something definitely is wrong in that project. Difficult to guess what is awry. Do you have actions set up which detect if slide is visited for the first time? Do you have a Quiz? If yes, do you allow Backwards movement for the Quiz Preferences?

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