Skip to main content
D
Diana Lezette
Inspiring
June 26, 2017
Question

Course not loading due to loading over HTTPS

  • June 26, 2017
  • 2 replies
  • 851 views

For some reason some of my users can't access my course. The screen gets stuck on  loading when users click a module to start. My LMS support said the following. "The course was loaded over HTTPS, but requested an insecure source. http:// etc". Here is the screen shot they sent. Doc1. To be perfectly honest I need really clear direction on resolving this. This is beyond my tech level. Many thanks!

Diana 

    This topic has been closed for replies.

    2 replies

    TLCMediaDesign
    TLCMediaDesign
    Inspiring
    July 13, 2017

    You need to search through the course files and find any http references and change them to https. It's a security issue to have http URL linked from a secure server.

    On culprit is always the http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash when publishing swf.

    S
    StevePixel
    Inspiring
    June 26, 2017

    Hi Diana,

    I suspect the ones who can't access it are using a system outside of your intranet (home, personal laptop etc) and they don't have rights to access that server on those systems. It looks like you have it hosted on a secure server (that is what "https" means)   It isn't a Captivate issue. Its an internal hosting issue.

    A short answer to resolve it, is place the course on a non secure server (http) that way anyone can access it but that may violate your internal company protocols. Have a conversation with your IT guys. They should be able to advise you.

    Cheers,
    Steve

    D
    Diana LezetteAuthor
    Inspiring
    June 26, 2017

    Hi Steve, thanks for the quick response. The course is actually loaded to our LMS's server and they are telling me it's not their issue. The whole reason for the LMS was outside, web-based hosting. Any thoughts?

    Thank you again.

    Diana

    S
    StevePixel
    Inspiring
    June 26, 2017

    Hi Diana,

    Just checking. In the Preference set-up have you checked "enable reporting for this project". Under Reporting?  If you have uploaded it to an LMS it will be looking for that, even if you have not quizzes. Let me know if that resolves your issue.

    Cheers,

    STeve 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices