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S
scaheducation42
Inspiring
March 5, 2013
Answered

Course won't load in LMS

  • March 5, 2013
  • 1 reply
  • 3559 views

Hello.

We have a course that we created that is pretty simple in nature.  When we publish the course (swf format,  scorm 1.2 enabled) and upload it to our LMS (healthstream) everything seems to be ok, but when we actually try to take the course, the window for it opens, and then immediately closes with no error messages or other indication of what happened.  Has anyone encountered anything like this before?

    This topic has been closed for replies.
    Correct answer Shekhar_Dhiman

    Thanks.  At least that confirms the course works, and it might be an issue solely with my computer or browser. 

    Pop-up blocker is turned off, so thats not it.  I've reinstalled flash again, but no luck.


    Hi there,

    Is it happening through Scorm Cloud as well? I tried Internet Explorer, Mozilla and Chrome and the link works on all of them.

    Try this:

    Open Tools > internet options > Advanced and Reset the browser and see if it helps.

    Also try under another account on your computer and see if that helps.

    Thanks!

    1 reply

    Shekhar_Dhiman
    Adobe Employee
    Shekhar_Dhiman
    Adobe Employee
    March 5, 2013

    Hi there,

    Welcome to Adobe Community. Please accpet my apologies for the same.

    Could you please try to upload this project on a free LMS Scorm Cloud?

    To go to Scorm Cloud click here.

    Thanks!

    S
    scaheducation42Author
    Inspiring
    March 5, 2013

    Thank you.  I have uplaoded it there.  I think I've done this right, so the URL is https://cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=9534360d-7cb5-4cbd-ab2d-1cea2432ab28

    It gives me an error about needing to update flash to flash 11 when I try to view it on my machine there (although I have repeatedly updated the flash player for my browser).  I published it in Flash 9 to try and maximize compatibility.  Oddly, it appears to work when using google chrome (but I need it to work in internet explorer)

    Shekhar_Dhiman
    Adobe Employee
    Shekhar_Dhiman
    Adobe Employee
    March 5, 2013

    Hi there,

    I checked the link given by you and it works fine on all the browsers. Make sure the pop-up blocker is turned off.

    Thanks!

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