Inspiring

Answered

CP 6.1 publish error - graphics are missing and appear as a red box after publishing

Forum|Forum|13 years ago
April 5, 2013
2 replies
1638 views

I am using CP 6.1 on Mac OS 10.8.3. When I publish my course and review the published file, some BUT NOT ALL of my images appear to be missing and are replaced by a red box. This does not happen EVERY time I publish but frequent enough for it to be an issue. When I open the same CP file from a co-worker's computer (also using CP 6.1) and publish, the error does NOT occur and all images appear as expected. What is going on with my version of CP? Has anyone else experienced a similar issue?

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Correct answer avary_s

Try checking the 'Force Republish' button in the Publish Setting screen. Sometimes this works for me!

L

LG_IDPRO

Participant

I've had the same issues - upgraded to 6.1 from 6.0. It published and looked fine. Went back to review and two slides had red boxes where the graphics were. Had to re-enter the slides. Re-published and while the original two slides were now fine, 3 more slides had red boxes in place of the graphics. Had to change each slide with a new slide and publish them after each change to make it work. It would not "accept" all the corrections at one time. Quite frustrating and I'm not confident that the graphics will be there tomorrow.

A

avary_sAuthorCorrect answer

Inspiring

Try checking the 'Force Republish' button in the Publish Setting screen. Sometimes this works for me!

M

mickyfokken

Inspiring

Copying the CPTX file to my desktop and doing "Force Republish" fixed it for me! WOOHOO!

V

vishhere

Participating Frequently

Hello there,

This issue happens because of memory issues. Can you let me know your project dimension, how many images you are using, are there any high resolution images? Can you modify the system memory to accommodate more space and see if it helps? We used to get this issue when using the high resolution images at multiple instances, reducing the resolution without compromising the quality helped.

Thanks,

Vish

A

avary_sAuthor

Inspiring

Hi thanks for the info, my project is 1024 x 768 and I am using alot of images, 60 or so at least. I will test with smaller images and see if that makes a difference, however each of my images are only between 1-50 KB, 72 dpi and no larger than 1024 x 768. My machine is a retina mac book pro with 16 GBs of memory. We successfully published the project on a slower machine with 8 GBs of RAM and it worked fine.

Lilybiri

Legend

Hello,

Not sure if it is due to memory issues, I have 32GB of RAM (Win 7), decent NVidia with 2GB and see sometimes those red boxes as well. I save, close Captivate, clear the cache and restart. Eventually I restart the system totally, and red boxes disappear. It looks more like sort of cleanup needed to me.

Lilybiri

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