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Lenxtn1979
Inspiring
November 1, 2013
Answered

Cp 7 not recording all mouse clicks

  • November 1, 2013
  • 3 replies
  • 4842 views

Hi all

I am running Cp 7 version 7.0.0.118 and find when recording a software simulation that Cp doesn't record each mouse click as a new screen shot.  It records a few mouse clicks, then will skip a number then start recording again.  I did a recording in Cp7 and ended up with 9 screen shots, the same recording in Cp6 got 35 screen shots.  As far as I am aware I am using exactly the same settings as I have in Cp6 where the software simulation records perfectly.

I have tried un-installing and re-installing with no luck.  Any suggestions?

Thanks

    This topic has been closed for replies.
    Correct answer Lenxtn1979

    I've never seen this setting greyed out.  My suggestion would be that perhaps your Preferences have become corrupted somehow.

    See suggestion #8 in this list about resetting the Preferences folder:

    http://www.infosemantics.com.au/adobe-captivate-troubleshooting/basic-troubleshooting-techniques

    It's a bit of a long shot because it's highly unlikely both Cp6 and Cp7 Preferences folders would be corrupted at the same time.

    Another possibility is that your computer may be lacking some essential component that Captivate needs in order for Cp's capture mechanism to work properly.  That would likely require a reinstall to fix.  and then you'd need to reset Preferences again after that.


    Hi Rod

    In addition to renaming C:\Users\[your name]\AppData\Local\Adobe\Captivate 7.0 I also had to rename C:\Users\[your name]\AppData\Roaming\Captivate to fix the problem.

    Thanks

    Cindy

    3 replies

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    StefanSx
    Participating Frequently
    December 6, 2013

    Hi,

    do you have a solution now for your described problem?

    I am having a similar issue that CP does not record all actions.

    thanks

    StefanS

    L
    Lenxtn1979Author
    Inspiring
    December 9, 2013

    HI Stefan

    Yes I did find a solution, I spoke to an Adobe support person and they got me to rename two folders relating to Preferances.

    Follow Rod's suggestions in this article (#8) http://www.infosemantics.com.au/adobe-captivate-troubleshooting/basic- troubleshooting-techniques but in addition also rename (i.e put OLD on the end of the file name) this file:

    C:\Users\[your name]\AppData\Roaming\Adobe\Captivate.

    Hope this fixes your problem.

    Thanks

    Cindy

    Sivakumar_Nagarajan
    Sivakumar_Nagarajan
    Participating Frequently
    November 4, 2013

    Hi

    Can you please check if auto-panning is turned ON? Do you see any FMR slides getting generated in your project? Clicks happening during the panning will become part of the FMR and not result in individual slides.

    With lesser number of slides, if you preview the captured project does it depict all the course of events that happened during recording or some piece(s) of the story is/are missing?

    Which application(s) did you record? Which OS? Is it consistent?

    Cheers

    Siva

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    Lenxtn1979Author
    Inspiring
    November 4, 2013

    Hi Siva

    Auto panning is turned off as I don't use it and no, there are no FMR slides in my project.

    When I view the whole project I can see that content is missing, for example a menu selection will be missing or a data entry window won't appear, the video will simply skip it.

    My OS is Windows 7 Service pack 1 64 bit and I am trying to record an in house piece of accounting software.  I have tested the recordings about 6 - 8 times and it skips screen captures on each occasion.

    Thanks

    Cindy

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    November 5, 2013

    Captivate doesn't always "hear' every screen event to trigger an image capture.  It may be that the way your particular "in-house" software was coded tends to be difficult for Captivate to automatically capture.

    Either way, this is always going to be an issue at times and the workaround is simply to be watchful when doing the screen captures and hit the manual capture key (printscreen) whenever you notice that Cp didn't 'get it'.  I've been using this tool since version 1 and I've always had to do this occasionally.

    Having said the above, I have seen a number of posts now on this forum about Cp7 not being as 'sensitive' as earlier versions.  So you may be looking at something that Adobe will need to address with an update.  Until that happens, just do more manual capturing.

    nsukumar
    Adobe Employee
    nsukumar
    Adobe Employee
    November 4, 2013

    Hi there,

    Is it happening consistently on all the recording or the issue happens randomly during Recording? May I know your platform and the application you are trying to record?

    Thanks,

    Nimmy Sukumaran.

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    Lenxtn1979Author
    Inspiring
    November 4, 2013

    Hi Nimmy

    I am using Windows 7 service pack 1 64 bit and the application I am trying to record is an in-house accounting software package.  The problem happens randomly through the recording but appears to be happening in every recording, I have tested about 6 - 8 times.

    Thanks

    Cindy

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