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connected5
Participant
January 30, 2019
Question

CP2019 crashes on Video Demo

  • January 30, 2019
  • 2 replies
  • 350 views

I am now having the same issue as well.

CP2019 v. 11.0.1.266

Published, project cache, and working folder are all on local C: drive

I can build projects and record software simulations but video demo crashs immediately after selecting it. Side note: I can open existing video demos to make edits, but triggering to record a new one is what causes the crash.

    This topic has been closed for replies.

    2 replies

    Lilybiri
    Lilybiri
    Legend
    January 30, 2019

    In the eLearning Community I had a similar question today.. When I suggested to disconnect the webcam,  the problem was solved. There seems to have been a conflict with the webcam driver.

    Mloreover if you are on Windows, do you run Captivate with the feature 'Run as Administrator'?

    Lilybiri
    Lilybiri
    Legend
    January 30, 2019

    This is an old thread. I will branch your question, because it is not about CP9 but about CP2019.

    Moreover the Video Demo has changed.

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