CP8 - White/blank screen during pre-load when the pre-loader is set to below 100%

Forum|Forum|11 years ago
June 30, 2014
1 reply
899 views

My Captivate 8 project contains an hour of audio. When my pre-loader is set to 100% the course takes about 2.5 minutes to load. To reduce load time, I have experimented with reducing the pre-loader below 100%. However, when the pre-loader is set to anything less than 100%, my course shows a white/blank screen after the preloader and before the audio begins to play. The white screen is shown for about 10-20 seconds. The white screen gives the impression that the course has not loaded properly. Does anyone have any suggestions?

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RodWard

Community Expert

Is your audio file a single large audio track or is it broken up slide-by-slide with a small gap before and after the audio clip on the timeline?

A

avary_sAuthor

Inspiring

They are broken up slide by slide with about 1/4 of a second or space at the end and beginning of each timeline. Thx!

A

aren

Participating Frequently

I am trying to reproduce the issue at my end, I used an audio which is about an hour long and broke it slide-by-slide as you mentioned. But I don't see any white screen before or after changing the pre-loader percentage. I even tried setting it as low as 10% but still no blank screen. I doubt this can be specific to the audio file or may some other element in project is causing the issue. Is it possible for you to share the project so we can debug the issue? My email address is aren@adobe.com

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