Inspiring

Question

CP9 project continuously gets a Loading window over the project

Forum|Forum|7 years ago
July 23, 2018
3 replies
409 views

I thought this was fixed when I brought it to the forum last week. But now its started again. This project is on a webserver and plays correctly when played directly from the folder. On the server after a certain point the CC and narration disappear then the graphics will sporadically disappear. Our server admin says he's reset the JSON.

Anyone have any other ideas?

Thank you,

Susan

This topic has been closed for replies.

Gray SusanAuthor

Inspiring

Here is a snippet of what our server administrator saw in a debug report he ran. However, this was for where the audio and CC disappeared not where the loading screen came up.

I guess I didn't realize that Captivate converts text boxes and images to png format on publishing.

RodWard

Community Expert

ok. That is sounding like your web server is not set up to allow JSON files. PNG files in Captivate HTML5 output get converted to JSON.

I would be asking the server administrator to check that JSON is enabled again.

As a test, upload the same SCORM zip file to SCORM Cloud and see if you experience the same issue with it not playing correctly. My bet would be that SCORM Cloud has no issue with the content, which then more or less proves the issue will be due to your web server not being configured properly.

Lilybiri

Legend

That is what I asked immediately in the previous thread about this problem. Susan answered in this thread that she checked with the IT people; apparently there is some serious misunderstanding.

Paul Wilson CTDP

Community Expert

Also, make sure you are running the latest version of Adobe Captivate, which is 9.0.2.437

Paul Wilson, CTDP

Gray SusanAuthor

Inspiring

Thank you. We are using the most current version of CP9.I've forwarded your server suggestion to the powers that be.Thank you again,Susan Susan Wright Davis (Equilady) Remember, the mighty oak was just a nut that held its ground. http://www.equilady.com

From: Paul_Wilson <forums_noreply@adobe.com>

To: Susan Wright Davis <smw12aug@yahoo.com>

Sent: Monday, July 23, 2018 1:49 PM

Subject: CP9 project continuously gets a Loading window over the project

CP9 project continuously gets a Loading window over the project

created by Paul_Wilson in Adobe Captivate - View the full discussionAlso, make sure you are running the latest version of Adobe Captivate, which is 9.0.2.437 If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10518854#10518854 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10518854#10518854 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Adobe Captivate by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624. This email was sent by Adobe Community because you are a registered user.

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Paul Wilson CTDP

Community Expert

It could be that your organization's server doesn't have the bandwidth to handle the size of media included in your project. If it runs fine from the local folder, perhaps try it out with another server. I would recommend setting up an Amazon S3 server and seeing how it runs there (here's a video on how to do that Adobe Captivate – Publishing Your Project on Amazon S3 - YouTube ). If it works fine it's likely your server that's the problem. If the same problem occurs, your project might contain media that is simply too large to distribute over the network/internet.

Paul Wilson, CTDP

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