CP9 project with Audio and CC issues

Forum|Forum|7 years ago
July 17, 2018
3 replies
622 views

The audio plays and the closed captioning (CC) appears when the CP9 project it played from the desktop. When the project is hosted on the server random slides do not play the audio or show the CC.

This topic has been closed for replies.

Correct answer Lilybiri

Is the webserver supporting JSON?

Gray SusanAuthor

Inspiring

Re-entering the narrations seems to have fixed that issue.

An additional problem with this project is that some of the slides are not loading the JPEGs. It loads the smartshape and smartshapes used as buttons and the buttons work but not the graphics. The buttons work but between slides a loading icon appears and it takes a long time for the new slide to open.

This project is only 116 slides. The published project is only 7KB.

None of these issues happen when you play it from the desktop. Just once it gets on the webserver.

Any ideas will be greatly appreciated.

LilybiriCorrect answer

Legend

Is the webserver supporting JSON?

Gray SusanAuthor

Inspiring

We had it set to accept JSON but the folks owning the server might have changed the settings without telling us. If that is the problem then I'm wondering why it plays some slides with basically the same content fine and other not.I'll check on the JSON.By the way did you get any use out of your quilt?? Susan Wright Davis(Equilady) Remember, the mighty oak was just a nut that held its ground. http://www.equilady.com

From: Lilybiri <forums_noreply@adobe.com>

To: Susan Wright Davis <smw12aug@yahoo.com>

Sent: Thursday, July 19, 2018 11:25 AM

Subject: CP9 project with Audio and CC issues

CP9 project with Audio and CC issues

created by Lilybiri in Adobe Captivate - View the full discussionIs the webserver supporting JSON? If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10511740#10511740 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10511740#10511740 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Adobe Captivate by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624. This email was sent by Adobe Community because you are a registered user.

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chrismay_at_delta6226261

Inspiring

Did you copy and paste the CC text from Word? I have found that pasting from Word sometimes adds extra formatting to the text which, on publish, really hoses the CC.

If you did paste from Word, I would delete the CCs with issues, paste the word text into notepad or textedit and conver the document to plain text, copy the plain text and then paste back into the CC of Captivate.