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Gray Susan
Gray Susan
Inspiring
August 22, 2018
Question

CP9 won't connect to a drive on a computer

  • August 22, 2018
  • 1 reply
  • 165 views

Coworker just got a new computer.  When he tries to open a project that is stored on a shared drive from Captivate it won't show that drive.  He can see the drive and connect to it from Windows.  I can connect to the drive with Captivate with my computer.  Any ideas.  I know Captivate is a desktop application.  We store projects on the shared drive and then bring them in when we are working on them.

Thanks in Advance.

Susan

    This topic has been closed for replies.

    1 reply

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    August 22, 2018

    It's never a good idea to open a CPTX file in Captivate directly from a network drive.

    Tell your co-worker to use Windows Explorer to copy the CPTX file over to his own C drive and then open it in Captivate from there.  When he's finished working on it, save and close out of Captivate and then use Windows to copy the file back up to the network folder again, if that's where you prefer to back up the file.  Always work on project files that are on your local C drive. otherwise you risk corrupting the file.

    Gray Susan
    Gray SusanAuthor
    Inspiring
    August 22, 2018

    I understand that be we were just trying to figure out why his wouldn't find it when it would before.

    Thanks Rod.

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