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silviaz8094506
silviaz8094506
Participant
April 26, 2018
Question

.cpbackup

  • April 26, 2018
  • 1 reply
  • 619 views

Hallo. Since yesterday it is not posssible to open my Captivate 9. When I try to open it it shows a fatal error and wants to archive everything in a project file with the ending .cpbackup.

Does anybody know how I can solve the prblem?

Thank you.

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    April 26, 2018

    Clear the cache, eventually clean Preferences and open the backup file.

    silviaz8094506
    silviaz8094506Author
    Participant
    May 8, 2018

    Thank you very much for the answer. I cleared the cache but i do not know how to clean the preferences or to open the backup file.

    I asked my first level but he could not find it either.

    Lilybiri
    Lilybiri
    Legend
    May 8, 2018

    To convert a backup file to a normal cptx file, just edit the name of the file and take out the last extension 'cpbakcup.

    Cleaning Preferences is easy if you have Admininstrator rights. Close Captivate, go to the installation folder of CP and open the subfolder 'utils'.  Run the CleanPreferences.. file appropriate for your OS. When restarting CP a fresh standard version of the Preferences will be created.

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