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J
jeromel7363029
Participant
November 27, 2019
Question

CPCefHelper.exe crash when I launch Captivate

  • November 27, 2019
  • 1 reply
  • 537 views

Hello,

 

I have reinstalled Adobe Captivate with last version and now, I have an error message each time I launch Captivate or each time I publish a project. Below is the error message, does someone know how to solve it?

 

Regards.

--------------------------------------------

CPCefHelper.exe - Application Error
The exception Breakpoint A breakpoint has been reached. (0x80000003) occurred in the application at location 0x00007FFDB81BCC4D. Click on OK to terminate the program Click on CANCEL to debug the program

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1 reply

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
November 28, 2019

Are you on a MacOS or Windows OS?  If Mac OS, is it Catalina?

J
jeromel7363029Author
Participant
November 28, 2019

Hello,

I am on Windows 10.

Regards.

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
November 29, 2019

OK.  Then if this is a Windows installation, and Captivate was reinstalled, did you also follow the recommended procedure to reset the Preferences and Layouts folders?  If not, Google about that procedure.  Your issue might easily be resolved.  Resetting preferences and layouts should be done every time you update or reinstall Captivate.  But a lot of newbie users don't know about this.

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