Skip to main content
Library Ref
Known Participant
July 29, 2022
Question

CPVC (Video Demo) slides not working in presentation

I have four CPTV slides in my presentation that I jump to from other slides as an example for the tool on those slides. Slide 18 jumps to CPTV slide 5, for example. The .cptv files play just fine on my computer, but the slides don't play in the presentation. In HTML5 it's blank and in SCORM cloud it's a spinning wheel. I've tried deleting the slides and remaking them but it happens every time. Anyone have an idea on how to fix this?

    This topic is closed to new replies. Start a new post to keep the conversation going.

    13 replies

    steve.patterson
    Participating Frequently
    July 31, 2022

    My latest Captivate project is doing the samething. I have two CPVC (screen recordings) in the project with the same dimensions. Both slides play fine in Captivate but in HTML5 Preview, one only plays the audio with a blank screen appearing. The other CPVC slide plays fine both in preview and LMS. Windows 11 PC.

    Translate
    Lilybiri
    Lilybiri
    Legend
    July 31, 2022

    Are you  using  Captivate version 11.8? It is the only version compatible with Win11.

    Translate
    Lilybiri
    Lilybiri
    Legend
    July 29, 2022

    Can you explain the acronym 'CPTV' please? It is not a common term in Captivate and none of the Google suggestions looks correct. 

    Translate
    Library RefAuthor
    Known Participant
    July 29, 2022

    I meant CPVC, sorry. I don't know what it stands for. It's what Captivate calls the slides made by the video demo recorder. They're saved as .cpvc files and there's an insert CPVC slide option.

    Translate
    Lilybiri
    Lilybiri
    Legend
    July 29, 2022

    How big are those cpvc-slides? They will be converted to mp4 when published and need to be loaded On Enter for each cpvc-slide. That can take some time, hence the recommendation to avoid too long video slides. 

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices