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J
jasong42233843
Participating Frequently
April 11, 2018
Question

Create a .CPTX project, published .SWF and HTML5 my videos (MP4) wont load.

  • April 11, 2018
  • 1 reply
  • 694 views

Good Morning all,

So I have ran into a issue, I am creating a interactive training/tutorial on a product my company has created. When I preview the project via "Project" and "HTML 5 in browser" everything works fine. Now when I attempt to publish the file to HTML5 I get an error message which indicates "some slides or objects in this project are not supported in HTML5 format (although, in the preview it all worked via HTML 5 in browser). You can locate these items using Windows > HTML5 tracker".  When I load it on Firefox, all my interactive buttons work properly but when i click on one that has a video demo (MP4) it just shows it loading. Is there a way I can correct this?

Thanks,

Jason

This topic has been closed for replies.

1 reply

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
April 11, 2018

Upload your published output to a web server or LMS and test from a true web environment.  You will often find that things which don't work when you try to play them from your local hard drive or a network drive will work fine when the content is coming from a web server / LMS.

Test it and see.

J
jasong42233843Author
Participating Frequently
April 11, 2018

Thanks Rod, I will go ahead and try that here in a few minutes and hopefully its successful! I will reply here again with great news or maybe with some bad news. 

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
April 11, 2018

The HTML5 compatibility checker often flags things that might not work in HTML5 on a touchscreen mobile device but that would be fine on a mouse-driven computer or laptop.

For example, it will tell you that rollover captions or rollover image objects or rollover Smart Shapes are "not supported in HTML5" when in fact these objects will work perfectly well in HTML5 on your desktop PC or laptop.  But obviously there is not going to be any way for a cell phone or iPad/Android tablet to know how to activate these rollovers.  Wave your hand in front of the touch screen all you want and nothing will happen.

So the thing to remember about the HTML5 compatibility checker is that it is mainly assuming if you are publishing to HTML5 then you MUST be delivering to mobile devices when in fact that's not necessarily the case.

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