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Participant
December 4, 2009
Question

Critical Errors Were Found - Problems with Installation

  • December 4, 2009
  • 1 reply
  • 787 views

I am encountering some problems while trying to install Adobe Captivate 4, particularly this error:

Windows Internet Explorer:

Critical errors were found in setup.  Please see the Setup log file for details.

I originally downloaded the installation package from the Adobe website but upon receiving the error, I downloaded it from another source still to receive the same error.

After some digging around, I have uninstalled ALL adobe products and deleted every Adobe folder I could find.  Short of poking around in the registry (although I have run a registry cleaner utility), I don't know what to do.  This is what happens:

I double-click the installation package, it proceeds to extract files (I have tried extracting to Desktop and in C: Program Files).

Preparing Files Window:

Please wait while the downloaded files are being extracted.

Installer: Initializing Window:

Checking System Profile...

Loading Setup Window:

Loading Setup, then the error appears

Windows Internet Explorer:

Critical errors were found in setup.  Please see the Setup log file for details.

Please help.  I really don't want to reinstall Windows or reimage or anything.  This is a piece of software from a major company and there should be some sort of solid fix for this that a computer illiterate person can follow.

PS. The Machine I'm trying to install it on is a tablet, running Windows XP tablet edition with SP3.

This topic has been closed for replies.

1 reply

Captiv8r
Legend
December 4, 2009

Hi there

This sounds like something got lost in translation when you downloaded. Similar to the old SciFi movie where the guy ends up with a Fly Head and vice versa.

If you are using Internet Explorer to download the files, I believe IE may have difficulty at times cleanly downloading. You may wish to try installing Firefox and using it to download the file. See if that gets you a cleaner download to use.

Cheers... Rick

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JadeSerraAuthor
Participant
December 4, 2009

Thanks very much for your assistance, but that is not the case.  I've used the same installation file to install the program on my main computer without problems, so it is not an issue with the installation file. :]

I've read this http://www.adobeforums.com/webx?7@@.59b6c696/4 thread and that did not solve my problem, and it as well was left unsolved.