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pinkishplague
Participant
January 30, 2020
Question

Cursor is Pixelated in Software Simulations

  • January 30, 2020
  • 1 reply
  • 970 views

Hello, 

 

I am using Adobe Captivate 2019 x64. When I record software simulations in demonstration mode, the cursor in the generated slides looks pixelated around the edges:

I am able to change the cursor image from its properties, but oddly most of the selections are pixelated as well, and changing the cursor isn't possible in full motion captures.

I've tried restarting Captivate, my computer, clearing Captivate cache, resetting Captivate preferences by going to C:\Users\User\AppData\Local\Adobe and deleting the Captivate 11.0 folder, and the issue prevails. 

 

Anyone know a fix or what is causing this issue? I've had the issue before and for some reason it went away, but now it's back. 

 

Thanks!

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1 reply

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
January 30, 2020

Try changing the quality settings on slides to High (24 bit).

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pinkishplagueAuthor
Participant
January 30, 2020

Just tried, nothing changes unfortunately.

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
January 31, 2020

Are you sure you are not being a little picky? It's normal for the mouse cursor to have jagged edges.  That;s the default way it looks on any Windows computer.

If it appears abnormally pixilated, could it be related to your browser settings?  Is your browser set to 100% display percentage?

 

What are your Display Percentage settings in Windows OS itself?

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