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H
hh93
Participant
November 4, 2015
Question

Dear Adobe, CANCEL MY CAPTIVATE SUBSCRIPTION!

  • November 4, 2015
  • 1 reply
  • 223 views

Dear Adobe,

You have the most difficult cancellation process, deterring me (and I'm sure many others) from ever subscribing to any of your Cloud products again. After two month of getting the roundabout with unsuccessful calls to Adobe and waiting for Chat support, I have no other outlets but to send this open letter to you on your support forum. My annual Captivate subscription ended on September 18, 2015, and I have tried calling before then to no avail to make sure it'll cancel. I have tried your online chat support, but waited for at least 30 minutes with no response. It is now November, and I am still be charged for Captivate. I am requesting that you CANCEL MY CAPTIVATE SUBSCRIPTION IMMEDIATELY, and refund me for two months of subscription that I had to pay for your lack of customer service. I will also forward this complaint to the FTC for review of unethical and unfair practices. Thank you.

This topic has been closed for replies.

1 reply

M
Mayank_Meh
Participating Frequently
November 5, 2015

Hi,

Apologies for the inconvenience caused. Please provide me your details via private message and we will surely get this resolved for you ASAP . I have also send you a Private message with our email address where you can email us with your details .

Regards,

Mayank

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