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Namyaw
Participant
January 30, 2014
Question

Demo Video Not Displaying

  • January 30, 2014
  • 1 reply
  • 461 views

I have a video that I recorded using multiple demo video slides.  (I would record both using the Automatic setting and the Video Demo setting.) One of the videos does not seem to load for some of my users.  They get to this spot in the course and they get a green screen with the caption over the top.  The mp4 demo files aren't loading and then crash the player. I have checked it in both Flash and HTML5 model.  I checked their Flash settings and they have the latest version of Flash, running windows 7 and 4 gigs of Ram.  Tried it in multiple browsers with similar results.   It works fine for me but doesn't for others.  Any ideas? 

 

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1 reply

HimanshuSatija
Adobe Employee
HimanshuSatija
Adobe Employee
January 30, 2014

Hello There,

Can you tell me the version of Captivate which was used to publish the file?

Have you uploaded somewhere over the internet ?

Is it possible for you to share the video file ? If yes please share it to tcssup@adobe.com.

Please insert the video in a blank project and then ask those useres to check.

Thanks and Regards

Himanshu satija

N
NamyawAuthor
Participant
January 31, 2014

I am running Captivate 7.0.0.118.  I checked for updates and saw that there is an update and will check to see if this resolves the issue.  The project file is 65 MB.  Did you want to look at that or just one of the video files? The content is confidential otherwise I would post a link.

HimanshuSatija
Adobe Employee
HimanshuSatija
Adobe Employee
January 31, 2014

Hello There ,

Yes you can install the update and see if resolves the issue .

If you need any help while doing that you can share your contact details at tcssup@adobe.com , either me or someone from support team will reach you out directly.

Thanks and Regards

HImanshu satija

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