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FrancisVlieghe
Participating Frequently
January 27, 2016
Question

Device Demo not working

  • January 27, 2016
  • 3 replies
  • 654 views

My device demo is not working properly.

My problems are:

I can't record whatsoever.

My iPadscreen is not shown properly.

To explain my problem, I made a video: problem deviceDemo - YouTube

My Spes are: iMac 27" (late 2015)

iPad Air (2014)

Captivate 9

I updated all versions to most recent (but also had problems before I updated them).

Can anyone help me?

This topic has been closed for replies.

3 replies

D
Adobe Employee
DevrajGP
Adobe Employee
February 18, 2016

Hi,

Please follow the instructions in the mentioned help page.Can't record actions from iOS devices (As mentioned by lg998)

Let us know if it resolves your issue.

-Devraj

Captivate Engineering Team

simen_slindeh79314488
simen_slindeh79314488
Participant
January 15, 2019

Hi,

I am having the same problem. The .xml file didn't work. Is there a different way of fixing this issue?

Lilybiri
Lilybiri
Legend
January 15, 2019

Almost two years ago, the answer from Devraj.  Can you tell which version you are using? Is it the same as mentioned by the original poster?

L
lg998
Participant
February 17, 2016

I had the same issue, you need to apply these skins as outlined in the instructions here: Can't record actions from iOS devices

I hope this helps.

Lilybiri
Lilybiri
Legend
January 27, 2016

I'm sorry, not many Mac users are answering questions in this forum. And Windows users cannot use Device Demo. Just crossing my fingers that someone of the staff members pops in.

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