Difference in background appearance: Published and Previewed vs. Main Screen

Forum|Forum|13 years ago
December 13, 2012
2 replies
1149 views

Hi!

I'm experiencing issues, from time to time, with published background images being different from those in the main stage of Captivate. I'm using Captivate 6 and recording background images for software simulations.

Occassionally, when looking at the published/previewed version of the Captivate file, the background will not be accurate. When I go to the slide in Captivate, it looks like it should on the screen, but if I select it in the library it's incorrect. I can fix the problem by editing the image with an image editor, but I'm wondering what causes this to happen.

Does anyone know how to avoid getting these background image mishaps?

Thanks!

This topic has been closed for replies.

C

CaptivateVesco

Known Participant

We are experiencing the same issue over and over again. It is REALLY bad that Adobe can release a screen capture version that has more bugs than the previous versions. These background problems takes a lot of time. First going through the screen captures carefully and then having to manually edit the background images. We also have clients that are experiencing the problem and asking what is happening and when it gets fixed by Adobe. There is no feedback when contacting Adobe Support... Would be great if Adobe would break the silence or more importantly fix this serious bug.

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CT38CT

Inspiring

I am encountering the same issue with Captivate 6 too. My software simulations record fine but once you make an edit, any type of edit, the slide images get overlayed/distorted when previewed or published. This is extremely annoying, it is very hard to pinpoint where the problem originates since the timeline images are perfectly fine. Again, its only when the cptx project is published that the issue presents itself, so a good SWF is impossible.

I too would like a resolution ASAP.

A

Anonymous

I know this is a crappy fix but I have had this issue a bunch as well and found a way around it. Once the project is complete I copy all of the slides and paste them into a new project. For some reason this fixes all the weird background issues and effectively clears the library of extra items (I know you can clear it in Captivate but that never fixed bg issues for me). Hope this helps someone