Disappointed in Captivate

I have a new coputer using updated windows 10, Nvidia Quadro 2000, 64G of RAM and 4 TB of soid state drive capacity.

Captivate shuts down every time I try to use screen capture via 'Video Demo'. I have tried everything,,. start up as Admin, dumping Logitech software, Adobe Tech support could not fix it either, opting to tell me to disconnect two of the four monitors I have on my system, and when that did not work she had me call Windows tech support to back out of my latest window updates which as it turns out is a grinding and risky process of resetting my system shutting down and rebooting my computer 3 times and THEN working in safe mode, etc....

My question is, why would anyone spend over $1K for software that requires disassembling my system and erasing Windows updates?

The tech says it has something to do with a KERNEL being bad. She would not help me fix it.

I really want to use the software, but not at that cost, all that work, not being able to update my Windows 'ever' and having to have two of my monitors offline. This is stupid!!!!

Anyone have any ideas or thoughts on this? Every time I hit the Video Demo button and 'Create" the software creashes.

I am so disappointed in Adobe. I have an Adobe Creative Cloud membership with all 9 apps.... and normally the software works well. Why not Captivate and why isnt it included in the creative cloud membership? Is it because it doesnt work? Why so expensive if Adobe cannot solve these compatability issues? Seems to have a lot of them base on other forums I have read about this software. Noe exactly great reviews. I used Camtasia's screen capture software and what a smooth program. Works easily and intuitively. But doesnt have e-learn tools. Shame. Maybe Camtasia and Adobe ought to have a cup of coffee together and consider a merge.