Skip to main content
A
adrianl64459434
Known Participant
June 7, 2021
Question

Does my Captivate licence include 2019?

  • June 7, 2021
  • 2 replies
  • 283 views

Hi all,

 

My work has a licence for Adobe Creative Cloud 5.4.550.

 

I currently have Captivate 9 installed and want to upgrade to 2019.

 

Does anyone know if my work licence includes the upgrade to 2019? When I click "Check for Updates" in Captivate, it says its already up to date.

 

Cheers for your help.

-Adrian

    This topic has been closed for replies.

    2 replies

    Lilybiri
    Lilybiri
    Legend
    June 7, 2021

    Subscription licenses normally entitle to have two most recent versions installed on the same system, but it is linked with the Adobe ID.  As Rod points out, a CC licenses doesn't include Captivate at all, you need a separate subscription license.

    A
    adrianl64459434Author
    Known Participant
    June 18, 2021

    Thank you Lily for your reply. Helpful.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    June 7, 2021

    Captivate is not part of the Creative Cloud so even if you have a subscription license for Creative Cloud it would not give you any version of Captivate.

     

    If you have a standalone license for Captivate 9 then that is the only version of Captivate y6u can use.  Check with your organisation to see if your Captivate license is for 'standalone' (i.e. just that one version) or a 'subscription' license.  Subscription would be your best option because that would include the current version of Captivate.

    A
    adrianl64459434Author
    Known Participant
    June 18, 2021

    Thanks heaps for the reply. That makes sense.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices