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mikeb36919801
Participating Frequently
March 31, 2017
Answered

Download and installation of Adobe Captivate 9 (30 day trial) fails with "Adobe Genuine Software Verification Failure"

  • March 31, 2017
  • 2 replies
  • 1358 views

Hi,

I am trying to download and install Adobe Captivate 9 (30 day trial) but it fails with "Adobe Genuine Software Verification Failure"

How can I get this installed so I can try this out?

thanks,

Mike Boll

      This topic has been closed for replies.
      Correct answer HimanshuSatija

      Yes, I have full admin rights to my machine.  The full error is "Adobe Genuine Software Verification Failure".  I thought this was a tech support line.  How do i get my question to Adobe tech support?


      Hi Mike,

      Just wanted to know if you were able to install Adobe Captivate on your computer or not.

      If you still need any help you may also contact us using Chat Support .

      Regards

      Himanshu

      2 replies

      M
      mikeb36919801Author
      Participating Frequently
      April 4, 2017

      Ok, i think part of my problem is that I already have Creative Cloud installed.  How do I install Captivate 9 when I have Creative Cloud installed?  I am running  Windows 10, 64 bit.

      Lilybiri
      Lilybiri
      Legend
      April 4, 2017

      I do have CC installed as well, no problem at all to install both CP and CC. That certainly is not the cause of your problems.

      Some users reported problems when some corrupt fonts were installed. Is it possible to get temporarily back to the limited set of system fonts?

      M
      mikeb36919801Author
      Participating Frequently
      April 4, 2017

      I had no problem installing creative cloud.  We have an enterprise account and I was hoping captivate was part of cc, but unfortunately it isnt.

      How do I "get back to the limited system fonts"  as far as I know, I have a vanilla, plane jane install of windows 10 and creative cloud.  I haven't installed any new fonts.

      Mike

      Lilybiri
      Lilybiri
      Legend
      April 1, 2017

      Alternative for the Adobe site is this legal site to download Captivate:

      Adobe Captivate 9 Direct Download Links: Free Trials with no Akamai | ProDesignTools

      M
      mikeb36919801Author
      Participating Frequently
      April 4, 2017

      Nope, that didn't work either.  How can I test this out?

      Thanks,

      Mike Boll

      From: Lilybiri <forums_noreply@adobe.com>

      To: mike boll <mike_boll@yahoo.com>

      Sent: Saturday, April 1, 2017 6:44 AM

      Subject: Download and installation of Adobe Captivate 9 (30 day trial) fails with "Adobe Genuine Software Verification Failure"

      Download and installation of Adobe Captivate 9 (30 day trial) fails with "Adobe Genuine Software Verification Failure"

      created by Lilybiri in Adobe Captivate - View the full discussionAlternative for the Adobe site is this legal site to download Captivate:Adobe Captivate 9 Direct Download Links: Free Trials with no Akamai

      ProDesignTools If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/9428719#9428719 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/9428719#9428719 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Adobe Captivate by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624. This email was sent by Adobe Community because you are a registered user.

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      Lilybiri
      Lilybiri
      Legend
      April 4, 2017

      It looks more to be an issue with your system, or a firewall. Are you able to install trial versions of other Adobe apps?

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