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Mary Hancock
Participant
April 5, 2016
Answered

Download Error Message for Adobe Captivate 9

  • April 5, 2016
  • 1 reply
  • 852 views

I get this error message when I try to download the software: "The file archive part of Adobe Captivate 9 (64 Bit) is missing. You need all parts in the same folder in order to extract Adobe Captivate 9 (64 Bit). Please download all parts." How do I fix?

    This topic has been closed for replies.
    Correct answer Mary Hancock

    Hi, John! Thanks for reaching out to me. I got it to work. I downloaded two files: the exe and a 7z file (I think that's what it was called). The trick was to put both in the same folder and then launch the setup. I'm so used to wizards doing all of that automatically for me that it took me a while to figure out the problem. 

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    April 5, 2016

    Exactly what did you download, and where did you put the downloads?

    M
    Mary HancockAuthorCorrect answer
    Participant
    April 5, 2016

    Hi, John! Thanks for reaching out to me. I got it to work. I downloaded two files: the exe and a 7z file (I think that's what it was called). The trick was to put both in the same folder and then launch the setup. I'm so used to wizards doing all of that automatically for me that it took me a while to figure out the problem. 

      Atul_Saini
      Community Manager
      Atul_SainiCommunity Manager
      Community Manager
      April 22, 2016

      Moving the discussion to Adobe Captivate​

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