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Samaneh5FD6
Samaneh5FD6
Participant
November 12, 2020
Question

Download the character

  • November 12, 2020
  • 1 reply
  • 2628 views

Hi,
When I want to download character in the discover tab, I receive this error:

A fatal error has occurred and the application is being terminated. Adobe Captivate has tried to save all your work in the respective project folders as ".cpbackup" files.

And then Adobe Captivate doesn’t work.

Would you please help me?

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    November 13, 2020

    Can you please check the exact version number you are using under Help, About Captivate? The most recent version for Windows is 11.5.5.553.  If you have a lower version of 11.5, please update.

    Samaneh5FD6
    Samaneh5FD6Author
    Participant
    November 13, 2020

    Thank you Lilybiri,
    The version of mine is 11.5.1.499.
    Is it necessary to update it to 11.5.5.553 version?

    Lilybiri
    Lilybiri
    Legend
    November 13, 2020

    It is a bug fix, always good to upgrade. Although I am not sure that it will solve this particular problem. 

    Discover in the Assets panel is getting you to the eLearning Brothers site. Are you behind a firewall in a company? 

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