Community Expert

Question

'Dpi Awareness = 1' ........ Did and then app crashes when choosing Video Demo.

Forum|Forum|6 years ago
December 17, 2019
3 replies
1442 views

So I the answer on how to change the Dpi Awareness.

Using Notepad as an Administrator you can easily do this. Fine... got it done.

However, this causes Captivate to open up very tiny. Ok whatever... I can squint. Granted that is not optimal.

After it opens, I click 'Video Demo' and the app crashes.

I am using the first generation of Wacom MobileStudio Pro and running Windows 10.

_ _ _ _ _ _ _ _

For safety. I changed the 'Dpi Awareness' back to 0. This way I can start the process all over or see if anyone has a better solution. So I am back at square one and ready to try something else.

Advanced

This topic has been closed for replies.

KShinabery212

Author

Community Expert

I finally spoke a person from Adobe Captivate's technical solutions team. The outcome is that Adobe Captivate has not been tested for the Wacom MobileStudio Pro or Microsoft Surface.

She forwarded the information to the development team. Alas, since these devices have been out for quite some time, I do not see them actually doing the tests for these devices.

But maybe they will surprise me.

Let's connect on LinkedIn. https://www.linkedin.com/in/kshinabery/

Lilybiri

Legend

I keep an older desktop PC only for recording, one HD screen, not a retina screen.

Alternative: lower the resolution of the screen, and set the display percentage to 100%. It is necessary that you have one px/px. I don't have an external monitor connected, my laptop and Surface Pro both have a retina screen, and that is the workflow I use to make it possible to record on them.

KShinabery212

Author

Community Expert

The issue is I am running a Wacom MobileStudio Pro. So... I draw directly on the screen. In fact, most of the time I avoid the mouse and use my stylus.

Right now there is no external monitor hooked up to this device.

Let's connect on LinkedIn. https://www.linkedin.com/in/kshinabery/

Dave Creamer of IDEAS

Community Expert

That device is a uHD monitor (Retina is Apple's name for uHD monitors). Lower the resolution to a non-HD recording size. Check your Display Resolution, but it should default (and lock) to 100% when at smaller sizes.

David Creamer: Community Expert (ACI and ACE 1995-2023)

Dave Creamer of IDEAS

Community Expert

This usually happens when on an HD or uHD/Retina monitor. What I usually do when recording is disconnect any external monitors (to prevent dialog boxes from appearing on them) and change my resolution on the monitor (usually 1280x720). After recording, I put everything back.

Also, check to see if your video drivers are up-to-date. Don't trust the OS update--go to the video card website and look up your card model.

David Creamer: Community Expert (ACI and ACE 1995-2023)

KShinabery212

Author

Community Expert

Isn't it annoying to have to change your display preferences every time?

I also tried setting the screen to your suggestion. The app still crashes.

My drivers are up to date. I had to get special ones for Premiere and OBS to work. So they should be fine.

Let's connect on LinkedIn. https://www.linkedin.com/in/kshinabery/

Dave Creamer of IDEAS

Community Expert

Changing the display settings is easy. Hooking and unhooking monitors can be a pain depending on your setup.

I'm suspecting the Wacom drivers--I had a similar crashing problem with outdated NVIDIA drivers. Turns out the drivers were corrupt; I had to uninstall and reinstall them.

David Creamer: Community Expert (ACI and ACE 1995-2023)

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded