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Participant
March 8, 2021
Answered

Drop down lists do not display

  • March 8, 2021
  • 1 reply
  • 416 views

I want to change the properties of a slide for example change the bullet options from 1. Title to Title. When I choose the droop down list to adjust the text the list does not appear.  On other lists for example adding a shape, the shape options/ list appears behind the main window but not on the main screen.  What am I missing?

 

 

    This topic has been closed for replies.
    Correct answer Lilybiri

    Something seems to be corrupting.  Try to clean the Preferences. Find the subfolder 'uitls' under the installation folder. You find two files CleanPreferences... Close Captivate and run the one appropriate for your OS.

    More in:

    Troubleshooting: Cache and Preferences - eLearning (adobe.com)

     

     

    1 reply

    Lilybiri
    LilybiriCorrect answer
    Legend
    March 8, 2021

    Something seems to be corrupting.  Try to clean the Preferences. Find the subfolder 'uitls' under the installation folder. You find two files CleanPreferences... Close Captivate and run the one appropriate for your OS.

    More in:

    Troubleshooting: Cache and Preferences - eLearning (adobe.com)

     

     

    Participant
    March 18, 2021

    Thank you my problem was actually resolved by running captivate as administrator.  A bit weird but I don't knowingly have admin rights to my laptop but by running captivate as admin none of the problems described occurs.  Thanks for that advice.

     

    Ken

    Lilybiri
    Legend
    March 18, 2021

    OK, sounds bit weird, but I always recommend to use 'Run as Administrator'. However in many companies that is not allowed, and it certainly doesn't lead always to the problem you had. Glad it has been solved.