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M
mbartoli826
Known Participant
August 11, 2016
Question

ELearning Brothers

  • August 11, 2016
  • 2 replies
  • 385 views

I have just updated to Captivate 9.0.2 and now when I click on Assets and goto Get Free Elearning Assets, the screen is blank and I cannot browse eLearning Brothers.

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2 replies

M
mbartoli826Author
Known Participant
August 11, 2016

I found the solution in another post.  The release notes describes the actions you need to take when you update to 9.0.2.

Captivate 9.0.2 Free Assets

Lilybiri
Lilybiri
Legend
August 11, 2016

Yes, most users never delete the Preferences, nor the Layouts/Sample Projects folder in the Public (or Shared on Mac) documents. Those instructions are too much hidden. It means that you'll lose customisation, if you want to save custom items, have a look at this article:

Captivate 8.0.1 Install? Keep your Customisation! - Captivate blog

Tammy_Moore
Tammy_Moore
Inspiring
August 11, 2016

I did notice that it took a little bit of waiting time for the Adobe Assets and the E-Lerning Bros. embed to appear - maybe 10 to 15 seconds. Try waiting a little longer and see if it appears.

This is not so much an answer as it is adding my own comment of oddities with the Assets Library (more than the e-Learning Bros section but all within the assets tool). I figured it was just me and planned to reinstall later today. My buttons in the panels are all empty of text. Here is a screenshot - CLICK. It seems like on install it might have been a localization issue where Captivate couldn't determine the language I needed. I will post back later if a reinstall cleared it up. I anticipate it will.

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