eLearning freezes on relaunch

User Variables are sent back to the LMS, and the LMS should return them, at least ours does.

They are sent in the cmi.suspend_data for SCORM 1.2.

You can see this by calling SCORM_CallLMSGetValue('cmi.suspend_data'); in javascript.

Here is the result from one of my lessons (it looks like gibberish):

G1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP000AA0000C-1ECA%7E%24UW*SBlOP%7E%24UW*KulOP1010B00ACAD0%3B1B1B0B0B2B1B1DB%7E%24UW*cfpOP%7E%24UW*YPqOP1010B10AEAH1%3B0%3B2%3B3B1B1B1B2B0B0B3B0B0B4B0B0EC%7E%24UW*m7sOP%7E%24UW*tttOP1010B00ACAD0%3B1B1B0B0B2B1B1FD%7E%24UW*MoyOP%7E%24UW*uCzOP1010B10AEAH0%3B1%3B2%3B3B1B0B0B2B0B0B3B0B0B4B1B10dK

LessonNameAbPolicy%20and%20Procedure%20ReviewTPLaD_Slides_VisitedAO%2C1%2C1%2C1%2C1%2C1%2C1%2C1NPLaD_previousBAQanimationPresentBAKccModuleIDB%24JMMccModuleNameAHPPR%20777IccPageIDBAKccPageNameBALccProjectIDB%246jNcontrolObjectA%5Bobject%20Object%5DNinInteractionBAEtextBAKvar_btn001BAKvar_btn002BAKvar_btn003BAKvar_btn004BAKvar_btn005BAKvar_btn006BAKvar_btn007BAKvar_btn008BAKvar_btn009BAKvar_btn010BAKvar_btn011BAKvar_btn012BAKvar_btn013BAKvar_btn014BAKvar_btn015BALvar_testingAEtrueQcpQuizHandledAllBA$_#-#_$"

I highlighted in yellow some of my user variables. The green is the values. Captivate will decode all of this and make them into the values you were expecting to see.

I have the following for my publishing settings:

• Enable Reporting
• Send Interaction Data
• Send Data on every Slide

Are you using an LMS? And do you have quiz tracking on? If so the LMS should store your Captivate vars and pass them back on resume.

If you are not, turn on Self-Paced learning in the TOC settings and that will enable Captivate to store the variables in the browser's cookies. Cookies are good until the user switches computers, then all the data and progress is gone and the user will have to start from the beginning.

Other than that, you probably need to add some error checking on enter slide (on every slide that requires the department var) that checks for your department var. If it is not there set an action to send them to a page to choose the department and then use the last slide visited to bounce them back to the slide they resumed on.

That might be a job for same shared actions! Here's a tutorial by lilybiri: http://blog.lilybiri.com/power-of-shared-actions-in-captivate

If they are relaunching from the same system, you can use local storage to store and retrieve the value of the variable. That can be done either with JS or by using the powerful CpExtra widget (InfoSemantics - Australia).