Encountering Error When Uploading SCORM 2004 File to KnowBe4

We have created several Adobe Captivate courses, some just a straight MP4 video, some that have user interactions and some that have quiz questions (e.g. - T/F and MC).  For each file that we upload to KnowBe4, none of them seem to be marked as complete.  In addition, one file generates an error at the end of the course that says, "406 Data Model Element Type Mismatch: could not parse number".

There is one discussion thread in the Adobe Captivate forums that says the solution to this is to have KnowBe4 Support upload our SCORM files.

This is not a long term solution.  We don't want to have to contact KnowBe4 Support every time we need a new file uploaded.

Is there a solution to this issue from an Adobe Captivate standpoint?

For the record, we are using Adobe Captivate 11.8.0.586.