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Community Manager
Saurav_GhoshCommunity Manager
Community Manager
August 25, 2020
Question

Error 103 while installing Adobe Captivate

  • August 25, 2020
  • 2 replies
  • 14875 views

Problem

While installing Adobe Captivate (2017 release) or Adobe Captivate (2019 release), the installation may get interrupted and the following error message displays:

 

Sorry, Installation failed

We are unable to install Adobe Captivate this time. (Error code: 103)

Workaround

Follow the steps below:

 

Re-run the Captivate installer

Download the installer package. For Captivate 2019 or Captivate 2017.0.1, download the installer from Captivate downloads.

For CP 2017 and ealier versions, you'd have already downloaded the installer or you can contact Captivate support if you're unable to locate the installer. If you have the installer already downloaded, extract the 7z file, and run setup.exe.

 

Creative Cloud cleaner tool

If the issue still persists, download and run the cleaner tool. For more information on running the tool, see Use the Creative Cloud Cleaner Tool to solve installation issues.

 

The steps above should resolve the issue. If not, please get in touch with Captivate Support (CaptivateHelp@adobe.com).

    This topic has been closed for replies.

    2 replies

    U
    unique_positivity0D45
    Participant
    September 20, 2021

    What OS are you using? I have found that Bigsur on Mac will not work with Captivate but on windows is works great!

      Lilybiri
      Lilybiri
      Legend
      September 20, 2021

      @unique_positivity0D45 There is a version specific for Big Sur.

        river215
        river215
        Participant
        September 20, 2021

        Thanks.  Still getting the same error.

          A
          aminhassan_066
          Participant
          August 19, 2024

          Error 103 during installation typically indicates a problem with file permissions, insufficient disk space, or a corrupted installation file. To resolve this:

          1. Check Disk Space: Ensure there's enough space on your drive for the installation.

          2. Run as Administrator: Try running the installer with administrator privileges.

          3. Disable Antivirus/Firewall: Temporarily disable these to avoid interference.

          4. Clear Temporary Files: Remove temporary files from your system that might be causing conflicts.

          5. Download a Fresh Copy: Re-download the installation files to ensure they aren't corrupted.

          If the issue persists, consider reaching out to the software's support team for further assistance.

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