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Eldudinski
Eldudinski
Participant
October 12, 2015
Question

Error 404 message with Captivate 9 trying to install SVG files

  • October 12, 2015
  • 3 replies
  • 615 views

Hello there

I have installed the new Adobe Captivate 9 and everything runs smoothly. Only problem: When i try to install / import SVG files there is the following error message:

"error 404: not found file not found".

The computer is a Intel (R) Core (TM) i7-3687U CPU @2.1 GHz 2.60 GHz, 8GB RAM, 64 Bit System, Windows 7 Professional

Can anybody help?

Thank you!

Rogerio

    This topic has been closed for replies.

    3 replies

    mohanadas
    Adobe Employee
    mohanadas
    Adobe Employee
    October 13, 2015

    Hello Rogerio,

    Could you please try this fix and see if it solves your issue?

    Refer: https://helpx.adobe.com/captivate/kb/issues-when-windows-user-name-includes-blank-spaces.html

    Thanks,

    Mohana Das

    Adobe Captivate Engineering Team

    Eldudinski
    EldudinskiAuthor
    Participant
    October 13, 2015

    Mohanadas - you are a Star:-)  Finally it works!

    Thank you very much!

    Best Regards

    Rogerio

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    October 12, 2015

    I also had this problem for a while.

    Are you also experiencing a 404 error if you try to use Preview in Edge Inspect or HTML5 in Browser?

    If so, you issue is likely not a problem with the SVG but with the Preview.

    Eldudinski
    EldudinskiAuthor
    Participant
    October 13, 2015

    Hello RodWard

    I could solve the Problem with the Support of Mohanadas (see below).

    Thank you anyway for your help!

    Best regards

    Rogerio

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    October 15, 2015

    Good for you.  But not everyone has the freedom to change their Windows username.  This is an issue that should be corrected as soon as possible in my opinion.  Otherwise SVG preview and other types of preview are going to be quite problematic.

    Lilybiri
    Lilybiri
    Legend
    October 12, 2015

    How did you create the SVG-files? If you use Illustrator have a look at my

    last blog post for recommended settings: http://blog.lilybiri.com

    Eldudinski
    EldudinskiAuthor
    Participant
    October 13, 2015

    Hello Lilybiri

    I could solve the Problem with the Support of Mohanadas (see below).

    Thank you anyway for your help!

    Best regards

    Rogerio

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