Error 6 on Launch of Captivate 5

Hi John,

Please accept my apologies. I forgot to mention there. Yes, Rod is right. Please deactivate it from Help > Deactivate before you uninstall it and then try to install it again.

Thanks!

Shekhar

Hi John,

Thanks for reaching Adobe Community Support. Please accept my sincere apologies for the inconvenience.

I request you to perform the below mentioned steps in order to fix this:

* Uninstall all the Adobe Products from your computer through the Control Panel ( For example: Adobe Acrobat, AIR, Flash, etc.).  If you get any error uninstalling any software then let it be there.

* Use the CS5 Cleaner Tool and select "Clean All" http://www.adobe.com/support/contact/cscleanertool.html

* If you have Windows 7 then delete the following folders:

- C:\Program Files (x86)\Adobe\

- C:\Program Files (x86)\Common Files\Adobe

- C:\Users\<myusername>\AppData\Local\Adobe

Reboot the computer and then reinstall.

Hope this helps!

Thanks!

Shekhar