I am having issues downloading the Assets for Mac as well! I've tried SO MANY times to install. I've even erased everything Adobe related to try and install everything all over again, but the assets still don't install. I can successfully install Adobe Captivate and the ReadSpeaker asset - without any issues whatsoever. When I download the Assets for Mac folder and click 'install', it asks me to input my computer password, Adobe email, and lastly Adobe account password, and they all go through. But then, error message 41 appears. I don't know what to do and Adobe representatives/Support Team is terrible at getting back to me. HELP PLEASE!!

M

mah-hal

Participant

Hello, the download from the mentioned link repeats the same error (c41). Is there a different link ?

Thank you in advanced

U

UltraLearn

Participating Frequently

Hi @danieltilney

Did you managed to resolved your problem? Would you mind sharing how you resolved the problem? Thank you.

M

Mayank_Meh

Community Manager

Hi,

Can you please try to install it using root user account on MAC?

Regards,

Mayank

mahhal

Participant

Hi I tried and I still have the same problem

would you please share with us the latest links for Captivate assets?

D

DeanUtian

Community Expert

Hi,

Error codes and solutions can be found below:

https://helpx.adobe.com/au/creative-cloud/kb/troubleshoot-download-install-logs.htm

With error code 41, it can occur if you're logged in with a restricted account. Ensure you have full admin access when trying to run the installation.