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Makov-rXFYV3
Known Participant
August 25, 2010
Question

Error in Adobe Captivate 4: "unable to decode and import the selected wav - mp3 file"

  • August 25, 2010
  • 3 replies
  • 4037 views

Good day!

I have a problem. When i want to import music file from standart Gallery, i see the mistake: unable to decode and import the selected wav - mp3 file.

I can't import mp3,wav files...

In Adobe Help site i have found this: http://help.adobe.com/en_US/Captivate/4.0/Using/WS5b3ccc516d4fbf351e63e3d119e9582190-7fd8.html

But in my Adobe Captivate 4 directory i don't have file regsvr32 NSAudio.dll.

Question: where i can download this file?

Thanks!

    This topic has been closed for replies.

    3 replies

    Participating Frequently
    February 10, 2012

    I tried most of the solutions above and none of them worked. The problem is using Adobe Captivate 4 on a 64-bit computer.  When I moved to an old 32-bit computer running WIndows XP, it worked just fine. I am exploring the idea of downloading the Captivate 4 patch and will let you know if that fixes the 64-bit environment. I am  not sure whether updating to Captivate 5 will solve the problem, but I would hope that it would.  I don't see much support for Captivate 4 on the Adobe site as of Feb 2012.

    Makov-rXFYV3
    Known Participant
    August 31, 2010

    Ayyy....Anybody can help me?

    Captiv8r
    Legend
    August 31, 2010

    Sorry, but if you have tried everything outlined in this thread and are still having issues, you likely need to contact Adobe support.

    Perhaps carefully re-try the two potential solutions? Perhaps you missed a critical step?

    Cheers... Rick

    Helpful and Handy Links

    Begin learning Captivate 5 moments from now! $29.95

    Captivate Wish Form/Bug Reporting Form

    Adobe Certified Captivate Training

    SorcererStone Blog

    Captivate eBooks

    Cristian_M
    Inspiring
    August 25, 2010

    Updating your Captivate version to 4.0.1 should solve the issue. Try to download the latest version using the updater in the Help menu

    Makov-rXFYV3
    Known Participant
    August 25, 2010

    I have updated Adobe Captivate to version 4.0.1 buid 1658....

    But it doesn't work...

    Captiv8r
    Legend
    August 25, 2010

    Hi there

    As I recall there were two different "fixes" for audio with Captivate 4. One involved replacing the dll and another had something to do with installation problems on Windows XP. So give the link below a try.

    Click here to view

    Cheers... Rick

    Helpful and Handy Links

    Begin learning Captivate 5 moments from now! $29.95

    Captivate Wish Form/Bug Reporting Form

    Adobe Certified Captivate Training

    SorcererStone Blog

    Captivate eBooks