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jonathanf75023659
Participating Frequently
June 20, 2019
Question

Error ios (HTML5)

  • June 20, 2019
  • 1 reply
  • 638 views

Hello! My Captivate project work perfectly on desktop & android... But on IOS we received a error message "repeatedly occurred". I have 242 slides and the size of the cpm.js is 25mb... Do you have a max size???

Thanks

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    June 21, 2019

    No answer so far? Maybe offer some more details. Which version are you using? I suppose you talk about a responsive project, is it with Fluid Boxes or Breakpoints?  On which devices did you test?  Apple devices' hardware is often not so spectacular, if you talk about movile devices. Which iOS version do you have?

    J
    jonathanf75023659Author
    Participating Frequently
    June 28, 2019

    I managed to isolate the issue, it seems to be my video files and the effects on my slides, when i delete both of them, it seems to load fine on iOS

    When i delete only the video files, it still won't load, and vice versa if i delete only the effects it won't load but if i delete both of them it works..

    I am using Adobe captivate 11.0.0.243

    ive tried on ipad pro, iphone XS, iphone XS max, iphone XR, iphone X, iphone 8 plus on ios 11 and 12.

    The effect is a simple left to right duration of 3 seconds that appears on all my slide.

    Lilybiri
    Lilybiri
    Legend
    June 28, 2019

    Please update. You missed patches to 11.0.1.266 and 11.5.0.476.

    On Fri, 28 Jun 2019, 16:05 jonathanf75023659, <forums_noreply@adobe.com>

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