Error Message: Adobe Presenter has encountered an unexpected error when working with this pres...

Question

Suddenly, today, three of my colleagues around the US with Presenter 7 licenses can no longer save PowerPoint files or work with Presenter. All of us successfully created courses last week.

We all get the "unexpected error" message telling us to "Try saving your work to a new file and restarting PowerPoint. If the problem persists, consult the Help menu item..." We get the message even if all we do is type one word on a slide and try to save the file.

We cannot open the Presenter Help menu... the same error message pops up.

So now we cannot save a PowerPoint file. We cannot save a Presenter file. We cannot record or import audio in Presenter. No matter what we click on the Presenter toolbar, we get the same error message. Nothing is working.

Help!

Jorma_at_CoSo · Accepted Answer

The updater will only get you to 7.0.6. 7.0.7 was a major update, that took Presenter from an AS2 application to an AS3 application. I would recomend that you do the update process for 7.0.7, as it is "required" to use with Connect 8.1 and newer. Presentations published wit 7.0.6 and older should still work though.

The update process for 7.0.7 can be found here: http://helpx.adobe.com/presenter.html

There is a link to download Product Updates, where you can get the installer for 7.0.7.

There is also the instructions for upgrading to 7.0.7 as a stand alone application or as part of a Suite.

vivek_8984 · Answer

Try uninstalling'Adobe e-learning suit. It will ask to select the software to uninstall from the suit. Just select only 'Adobe Presenter' and click ok. Next time you open PPT, it won't show the error.

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